FAQ
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Frequently Asked Questions

We Can Answer That

Please see below for more information and answers to some of our most commonly asked inquiries.

FAQs

What are your current parking options?

Self-parking is included in the resort fee. Valet parking for overnight guests is $34 per night. Day visitors including restaurant guests enjoy complimentary parking.

If I decide to cancel my trip, what is your cancellation policy?

We strive to provide you with the best stay possible and understand that for many, flexibility is important. All current and new reservations made directly with the hotel can be canceled without penalty up to 48 hours in advance.

For reservations made via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies.

For further questions or reservation assistance please call 512.306.6400 or email aus-frontoffice@pacifichospitality.com.

What is check-in/out time?

Check in begins at 4pm. Check out is at 11am.

Is Hotel Viata Austin a non-smoking hotel?

Yes, our hotel does not allow smoking on-premises, including balconies, restaurants, and pool deck. Cigar smoking only is permitted on the veranda near the courtyard and at the designated area on the patio away from the restaurant.

Do you have a Spa?

Yes, Spa Viata hours of operation are Mon-Sun 9:00 am -6:00 pm

Do you charge a resort fee?

Resort Fee of $39.00 plus tax, per room, per night, which includes: 

  • One (1) complimentary bottle of Trinitas wine per room, per stay 
  • Two (2) complimentary bottles of water per guestroom, per stay
  • Complimentary WIFI throughout resort 
  • Complimentary lobby refreshments; including coffee from 8-9 am and fresh fruit-infused water
  • In-room Keurig machine with daily coffee and tea for two guests 
  • Self-parking in onsite garage
  • 24-hour access to Fitness Center and newly renovated pool

*Resort Fee inclusions are subject to change. Special events not included.  

Can non-hotel guests purchase a day pass for the pool?

Yes, through ResortPass.

Is outside food & beverage allowed?

We do not allow outside food & beverage.

How do I arrange an early check-in or late checkout for my stay?

Early check-ins and late checkouts are based on availability and can only be confirmed on the day of. Please contact our Front Desk team to check on availability. Call 512.306.6400.

What is the cancellation policy?

Generally, reservations must be cancelled 48 hours prior to arrival date, 4pm local time to avoid a one night’s room and tax charge.

What is the minimum age requirement to check-in to a room?

The minimum age requirement is 21.

Will I be charged when making a reservation?

Generally, a credit card will not be charged at time of booking. This is just to guarantee (hold your reservation). We will not use the credit card on file as a form of payment at check in. You may use the same credit card that you used at time of booking at check-in but please be advised that you must present the physical card at check in. In some cases, depending on the type of reservation you are booking, you may be asked for a pre-paid non-refundable deposit. In that case we will charge the credit card you have used to book the reservation. Any other advanced payments on reservations where that credit card will not be present at check-in will require a credit card authorization form that can be sent digitally to you. Please send all inquiries to aus-sales@pacifichospitality.com.

What is required upon check-in?

A state issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional for $150 per night. A hold (not an actually charge) will be placed on your credit card for this entire amount. At time of check out, the card on file will be charged for only the amount due on the room bill and not was advanced held at check in. Any remaining funds held at check in will be released immediately at check out. Please note that your banking institution may take 5-10 business days to release those funds back into your account. Please contact your banking institution for specifics on pending transactions.

What forms of payment are accepted to pay for my stay?

All major credit cards are accepted to pay for your room and to guarantee your stay. Cash is accepted upon check-out only.

May I use a debit card at check in?

Yes, we do accept debit cards. However, we do not advise this if this will be your single source of funds during your stay. The funds will be immediately held from your account.

What if I need to depart early throughout my stay?

An early departure fee of room & tax may apply. Please contact the hotel for further details.

Is there a way I can pay for another guest’s stay if I will not be at the hotel?

Yes. Please send all advanced payment inquiries to aus-sales@pacifichospitality.com.

How many guests can I have in the room?

Maximum occupancy varies by room type. A king room can only accommodate 2 people, the maximum in 2-bedroom suites is 6 people.

Do you have rollaway beds?

Yes, rollaway beds are available upon request at $20 additional cost per day. Rooms with 2 double beds cannot accommodate a rollaway bed due to the city fire code.

Do your hotel rooms have bathtubs?

Only our suites have a tub. There are a select few ADA accessible rooms with roll-in showers.

Are cribs available?

Yes, we do have pack-n-play upon request at no additional cost.

Do all rooms have a microwave?

Yes

Do all rooms have a refrigerator?

No. Only our suites have refrigerators. Standard Rooms have beverage coolers.

Is there hypoallergenic bedding available?

We will have Hypoallergenic pillows on request.

What kind of coffee maker is in the room?

We have Keurig Coffee machines in our guest rooms. Replenished on request. Contact front desk.

Is the hotel located near downtown?

Downtown Austin is only 8 miles from Hotel Viata.

Where is Hotel Viata located?

The Hotel Viata is located in the Texas hill country short drive from Austin center, near the Wild Basin Wilderness Preserve, at the intersection of S Capital of Texas Hwy and Bee Caves Rd.

Is the hotel pet friendly?

Yes. We do welcome dogs at Hotel Viata.

Is there a pet fee?

Yes. There is a non-refundable fee of $100 per stay.

Does the hotel provide dog walking or pet sitting services?

No.