Celebrations

Reservations are strongly encouraged; however, we will do our best to accept same day services.

All reservations must be secured with a method of payment. To facilitate a seamless checkout experience, a 20% service charge will be applied to each service received. This amount will be given in full to the therapists and support staff who assisted you with your visit. Additional gratuities can be added per your request and payments may be made by credit card, room charge or gift card/certificate.

Cancellations must be made no later than 24 hours prior to your scheduled service start time, 72 hours for groups of 5+. Late cancellations, or no-shows will be charged 100% of the treatment cost without service charge. All reservations must be secured with a method of payment.

Please arrive at least 30 minutes and complete any necessary paperwork. Paperwork is preferred to be completed online.

Late arrivals may result in a shortened experience and charged for the entirety of the service.

Our changing areas include a Women’s only side and a Co-ed side that offer lockers, showers, saunas and mineral steam rooms.

Spa guests have access to Hotel Viata’s fitness center, outdoor heated pool and hot tub on the day of their spa service. Robes and spa shoes will be provided, however, please bring swimsuits if utilizing our Co-ed locker room.

If a Private Spa Suite Experience is booked, food and beverage is included in your package experience. Additional food is available to order.

The minimum age requirement to use the spa and facilities is 17 years or older.

During your reservation, please state a preference for a male or female therapist, and advise us of any medical conditions or if you are pregnant. During your treatment, please communicate any preferences regarding pressure, focus areas or discomfort to your therapist.